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Free Returns

Exchanging and returning products

Free Returns

Exchanging and returning products

Returning period
When your ordered item doesn’t fit you or you don’t like it, you can always return it within 30 days.

Next to the legal right of revocation within 14 days, we provide a voluntary right of return for all purchases within 30 days after you have received your order. Due to this right of return, you are able to send back the goods (unworn and unwashed) within these 30 days.

Please be aware of the fact that we only accept returned items that are unworn, unwashed, and in original condition. Also, do not take off the labels. Sealed items (books, videos, etc.) are only returnable when they are sealed.

Free of charge returning
Please fill out the return note completely, and put it back into the package, together with the items you want to return.

Please be aware that you have to keep the form that you receive with the order. This is the form you will be needing when returning your products. In this way, when you have any problems, your package can be tracked easily.  
 
In case you want to return your product and want to purchase a new product, we will send this to you free of charge. 

Free returns
You can return your delivery for free with your return label. Your return label can be selected and printed right here. Please choose your country:

Austria France Netherlands
Bulgaria Germany Poland
Belgium (Dutch) Great Britain Portugal
Belgium (French) Greece Romania
Cyprus Ireland Sweden
Czech Republic Italy Slovenia
Estonia Latvia Spain
Finland Luxembourg Hungary
Denmark Lithuania Slovakia














 


Exchange status

As soon as we receive your package, you will be informed via e-mail. Exchanges are generally processed on the same day. 
 
The amount of time the refunding takes depends on the payment method.

  • Payment in advance
    We will transfer the money to your bank account. Please make sure to fill in the correct and full bank information on the return note.
  • Credit card
    We will transfer the money back to your credit card. The booking will be viewable during the next credit card statement.
  • PayPal
    We will transfer the money back to your PayPal account

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