secure shopping and payment
free return and fast refund
Minimum order value
The minimum order value for foreign countries is 25.00 €.
You have the option to have a customer account at us. You have to give your complete contact information for only once at our shop. When you make your next order, we will already have your contact information. When you don’t want to have a customer account, you will always have the possibility of ordering as a guest.
We will accept Visa and Mastercard.
We need the following information from you:
With your personal password (SecureCode/Verified by Visa) you are protected against misuse when you shop online. Because only you know the password, nobody else can misuse your credit card at participating merchants. An entry window will appear during the payment proceedings, which is from your card issuing bank. Here you can enter your personal code, which proves that you are the legitimate holder of this credit card. This online security process is similar to the PIN-number you use at ATMs. We do not have access to this data, because it is only available on the server of your card-issuing bank.
If you are not registered at your bank for Mastercard SecureCode/Varified by Visa (yet), an entry window will automatically open during the payment proceedings for your registration. The order process will not be cancelled during your registration. Just follow the instructions of your bank to successfully complete your registration.
In exceptional cases it is possible that your credit card is not yet activated for this security method (= no input window appears). If you want to use this service, please get in contact with your card-issuing bank. Anyway, you can pay your order by credit card as usual.
The value of the order will only be reserved at the card, not booked. The value will be booked when the order is being shipped.
Please pay attention: When your credit card data is in our order system, you will be automatically connected with the server from CompuTop. The transmission of the data and the authentication will be done via an encryption based on SSL (a secure communication protocol for the transmission of banking and credit card information during the checkout process). Your information will neither sent to us, nor stored.
You will pay the value of the bill via the online payment service PayPal. To use PayPal you will need a valid PayPal account, which carries your bank- or credit card information.
The payment per PayPal can only be done online.
Please click here for further information.
Payment in advance
When you will pay in advance, you will transfer the money in advance to our bank account.
After the order is made, you will receive a confirmation e-mail with our bank information.
When we receive the money on our bank account, we will ship the order.
Please always fill in your customer- or order number, so we can allocate your payment.
Our bank information:
Bank: Raiffeisenbank Aschaffenburg, Glattbacher Überfahrt 18, 63741 Aschaffenburg, Deutschland
In the following chart you can see, how high the shipment costs are for each country and from which value you don’t have to pay any shipment costs:
Country Shipping costs Free shipping over Carrier Austria 4.90 € 69.00 € GLS Belgium 3.90 € 69.00 € GLS Bulgaria 9.90 € 99.00 € DHL > DHL-Express Croatia 4.90 € 69.00 € DHL Czech Republic 4.90 € 69.00 € DHL > C'esta Posta Denmark 4.90 € 69.00 € GLS Estonia 6.90 € 69.00 € DHL Finland 7.90 € 79.00 € DHL > Itella Post Oy France 3.90 € 69.00 € DHL > La Poste Germany 3.90 € 45.00 € DHL Great Britain 5.90 € 69.00 € GLS Greece 9.90 € 99.00 € DHL > ELTA Hellenic Post Hungary 4.90 € 69.00 € DHL > Magyar Posta Ireland 6.90 € 69.00 € DHL > An Post Italy 5.90 € 69.00 € GLS Latvia 7.90 € 79.00 € DHL > Latvila Post Liechtenstein 5.90 € 99.00 € DHL > Swiss Post Lithuania 5.90 € 69.00 € DHL > Lietuvos Pastas Luxembourg 4.90 € 69.00 € GLS Malta 9.90 € 99.00 € DHL > DHL-Express Monaco 3.90 € 69.00 € DHL > La Poste Monaco Netherlands 4.90 € 69.00 € GLS Norway 9.90 € 99.00 € DHL > Posten Norge A5 Poland 5.90 € 69.00 € DHL > DHL Parcel Poland Portugal 7.90 € 79.00 € DHL > Correios Romania 7.90 € 79.00 € DHL > Cargus Slovakia 4.90 € 69.00 € DHL > Slovenska Posta Slovenia 4.90 € 69.00 € DHL > Posta Slovenije Spain 7.90 € 69.00 € GLS Sweden 6.90 € 69.00 € GLS Switzerland 5.90 € 99.00 € DHL > Swiss Post
Supply restrictions and exceptions
We deliver each article offered in this shop to the countries in the list above.
Please note that we do not supply the following
... French overseas territories: Guadeloupe, Martiniquw, Guyane, La Réunion, St-Pierre-et-Miquelon, Mayotte, the French Southern and Antarctic Territories, Wallis and Futuna Islands, French Polynesia, New Calendonia.
... Spanish territories: Ceuta, Melilla and the Canary Islands.
... Italian territories: Livigno and Campione d'Italia.
... Portuguese territories: Madeira.
The delivery time depends on the ordered items, chosen payment option and your country.
Normally, orders that are deliverable will be shipped on the same day if they were ordered on business days before 1 pm. When we are not able to ship within the amount of days that are normal for your country, you will receive information from our customer service. The exact delivery time can be found on the article page.
When we are shipping the order, you will receive an e-mail on the e-mail address that you have filled in at the order process. In this e-mail you will find an individual link to follow your order.
When we are shipping the order, you will receive a confirmation mail on your e-mail address that you have filled in at the order process. In this e-mail you will find an individual link to follow your order.
When you have any questions about the status of your order, you can always contact our customer service.
Exchanging and returning products
When your ordered item doesn’t fit you or you don’t like it, you can always return it within 30 days.
Next to the legal right of revocation within 14 days, we provide a voluntary right of return for all purchases within 30 days after you have received your order. Due to this right of return, you are able to send back the goods (unworn and unwashed) within these 30 days.
Please be aware of the fact that we only accept returned items that are unworn, unwashed, and in original condition. Also, do not take off the labels. Sealed items (books, videos, etc.) are only returnable when they are sealed.
Free of charge returning
Please fill out the return note completely, and put it back into the package, together with the items you want to return.
Please be aware that you have to keep the form that you receive with the order. This is the form you will be needing when returning your products. In this way, when you have any problems, your package can be tracked easily.
In case you want to return your product and want to purchase a new product, we will send this to you free of charge.
You can return your delivery for free with your return label. Your return label can be selected and printed right here. Please choose your country:
|Belgium (Dutch)||Great Britain||Portugal|
As soon as we receive your package, you will be informed via e-mail. Exchanges are generally processed on the same day.
The amount of time the refunding takes depends on the payment method.
The gift voucher is only valid online at www.bigtree.eu. Hereby it is important that the code is only valid in the country where the voucher was bought. A payment of the amount from the voucher is not possible, a refund for returned articles which you bought with the voucher is also not possible.
You enter the voucher code in your shopping cart before payment. In your shopping cart you see on the left side below 'redeem voucher'. If you click on it, a pop-up shows up where you can enter the code. The amount is automatically reduced from the total amount. You can only use one voucher per order. When the total amount is more than the voucher-amount, you have to pay the rest. The voucher can be redeemed only if the shopping cart has at least the value of the voucher.
Articles can be returned within 30 days. The articles you want in return should be of the same amount. You can also choose for a cheaper article. However, we still can not refund the remaining amount.